Cloud Phone System
Set up a modern cloud phone system in minutes with Freshcaller — no hardware, no downloads, just seamless business communications.
The Freshcaller Phone Platform
Freshcaller is Freshworks' cloud-based phone system designed for modern businesses. With no hardware requirements and plug-and-play setup, Freshcaller provides enterprise-grade calling capabilities including IVR, call routing, recording, and real-time analytics.
Whether for sales outreach or customer support, Freshcaller enables teams to make and receive calls from anywhere with crystal-clear quality.
Key Capabilities
Enterprise-grade phone system capabilities powered by Freshcaller to help your team communicate with customers effortlessly.
Cloud PBX
Replace traditional hardware-based phone systems with a fully cloud-hosted PBX. Set up virtual phone numbers, extensions, and call groups in minutes without any physical infrastructure.
IVR & Call Routing
Build multi-level IVR menus and intelligent call routing rules to direct callers to the right team or agent. Configure routing by skill, availability, time of day, or custom business logic.
Call Recording & Monitoring
Record calls automatically for quality assurance, training, and compliance. Supervisors can monitor live calls, whisper coaching to agents, or barge into conversations when needed.
Number Management
Purchase local, toll-free, and international phone numbers from over 90 countries. Port existing numbers seamlessly and manage your entire number inventory from a centralized dashboard.
Real-Time Call Analytics
Monitor call volumes, wait times, agent availability, and service levels with live dashboards. Track call metrics and performance trends to optimize staffing and improve customer experience.
Integration & APIs
Integrate Freshcaller with your CRM, helpdesk, and business tools for seamless workflows. Open APIs and pre-built integrations with Freshdesk, Freshsales, and third-party platforms.
Product Components
The Freshcaller platform is comprised of five integrated components, each designed to address a critical aspect of cloud phone communications.
Cloud PBX
Virtual Phone System
A fully hosted, enterprise-grade cloud phone system that eliminates the need for traditional PBX hardware. Set up virtual extensions, call queues, and business hours in minutes with an intuitive admin portal. Cloud PBX scales instantly as your team grows, supporting remote and distributed workforces with the same call quality as on-premises systems.
Highlights
Smart Routing
Intelligent Call Routing
An advanced call routing engine that directs incoming calls to the most appropriate agent or team based on configurable rules. Support skill-based routing, round-robin distribution, and time-based rules. Multi-level IVR menus guide callers through self-service options before connecting them with live agents, reducing wait times and improving first-call resolution.
Highlights
Call Center
Contact Center Solution
A full-featured inbound and outbound contact center solution built for modern support and sales teams. Features include call queuing, warm and cold transfers, conference calling, after-call work management, and supervisor controls. Agents get a unified desktop with caller context, interaction history, and CRM data to deliver personalized phone experiences.
Highlights
Voicebot
AI Voice Assistant
An AI-powered voice assistant that handles routine phone inquiries using natural language understanding. Voicebot can answer FAQs, collect caller information, verify identities, and route calls intelligently — all without human intervention. For complex requests, it seamlessly transfers to a live agent with complete conversation context preserved.
Highlights
Analytics
Call Intelligence
A powerful analytics and reporting platform that provides real-time visibility into call center operations and agent performance. Track KPIs including average handle time, first-call resolution, abandonment rate, and service level adherence. Customizable dashboards and scheduled reports empower managers to make data-driven decisions for staffing, training, and process improvement.
Highlights
Technology Partner
Powered by Freshworks
KPBC partners with Freshworks to deliver enterprise-grade cloud phone solutions built on the proven Freshcaller platform.
Ready to Modernize Your Phone System?
Contact us to schedule a demo and discover how Freshcaller can transform your organization's business communications.
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