Live Chat & Messaging
Engage customers in real-time across web, mobile, and messaging channels with Freshchat — a modern conversational engagement platform.
The Freshchat Messaging Platform
Freshchat by Freshworks is a modern messaging platform that enables businesses to engage with customers across websites, mobile apps, and social messaging channels. With AI-powered chatbots, proactive messaging, and rich media support, Freshchat helps teams deliver instant, personalized conversations at scale.
From lead generation to customer support, Freshchat unifies all messaging in one platform.
Key Capabilities
Modern messaging capabilities powered by Freshchat to help your team engage customers across every conversation channel.
Live Chat Widget
Embed a customizable chat widget on your website or app to engage visitors in real-time. Personalize the appearance, set business hours, and trigger proactive messages based on visitor behavior.
AI Chatbots
Deploy intelligent chatbots powered by Freddy AI to handle common queries, qualify leads, and route conversations to the right agents. Chatbots learn and improve from every interaction automatically.
Multichannel Messaging
Connect with customers across WhatsApp, Facebook Messenger, Apple Business Chat, LINE, and more. Manage all messaging channels from a single unified inbox for seamless conversations.
Proactive Campaigns
Send targeted messages to customers based on their behavior, location, or actions within your product. Re-engage inactive users, announce updates, and drive conversions with timely outreach.
In-App Messaging
Embed messaging directly within your mobile apps and web applications. Provide contextual support and engagement without forcing customers to leave their current experience.
Conversation Analytics
Track conversation volumes, response times, bot deflection rates, and customer satisfaction with detailed analytics dashboards. Identify trends and optimize your messaging strategy with data-driven insights.
Product Components
The Freshchat platform is comprised of five integrated components, each designed to address a critical aspect of conversational engagement.
Live Chat
Website & App Chat
A fully customizable live chat solution that enables real-time conversations between customers and support agents directly on your website or within your application. With typing indicators, file sharing, rich media support, and canned responses, agents can handle multiple conversations simultaneously while delivering personalized, efficient support.
Highlights
Freddy Chatbot
AI-Powered Chatbot
An intelligent conversational AI platform that automates customer interactions using natural language processing. Freddy Chatbot handles routine inquiries, qualifies leads, books appointments, and seamlessly hands off complex issues to human agents with full conversation context. No coding required to build and deploy sophisticated bot flows.
Highlights
Messaging Channels
Omnichannel Messaging
A unified messaging hub that integrates popular social and messaging platforms including WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, and LINE into one agent workspace. Customers can reach you on their preferred channel while agents manage all conversations from a single, streamlined interface.
Highlights
Campaigns
Proactive Engagement
A targeted messaging engine that lets you proactively reach out to customers with personalized messages triggered by events, behaviors, or segments. Send announcements, onboarding tips, promotional offers, and re-engagement campaigns directly through chat channels to drive conversions and improve customer retention.
Highlights
Analytics
Conversation Intelligence
A comprehensive analytics suite that provides deep insights into messaging operations, agent productivity, and customer satisfaction. Track metrics like first response time, resolution time, bot deflection rate, and CSAT scores. Visual dashboards and exportable reports help managers optimize staffing, training, and conversation workflows.
Highlights
Technology Partner
Powered by Freshworks
KPBC partners with Freshworks to deliver enterprise-grade messaging solutions built on the proven Freshchat platform.
Ready to Transform Customer Conversations?
Contact us to schedule a demo and discover how Freshchat can transform your organization's customer engagement.
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